1. Nothing is shipped
ShypConnect is software delivered over the internet. There is no physical product, no packaging and no courier delivery of anything we sell. No shipping charge is ever applied, and no delivery address is required to buy.
The Service is about parcels, and it tracks consignments your own couriers carry, but we are not a carrier and we do not handle goods. Where this page refers to delivery, it means delivery of the Service to you.
2. When the Service becomes available
- An account is created immediately. You can register and sign in at once, at no charge.
- Email verification is required before a plan can be purchased. The verification email is sent the moment you register and ordinarily arrives within a minute. If it does not, you can request another from inside the Service.
- A subscription activates immediately on successful payment. Its credits appear in your balance straight away and parcels can be registered the same minute. There is no manual review, no waiting period and no activation call.
- Extra credit packs are granted immediately on successful payment and are usable at once.
Where a payment succeeds but the gateway's confirmation reaches us late, the credits appear as soon as it does, ordinarily within a few minutes. If a payment has been taken and nothing has appeared after fifteen minutes, contact us and we will reconcile it against the payment record.
3. How you access it
Through any modern web browser at app.shypconnect.com, using the email address and password you registered with. It works on a phone as well as a desktop. No installation and no hardware are required.
Credentials are personal to your account. We do not post, courier or hand over login details by any other means.
4. What the Service delivers, day to day
Once active, the Service continuously:
- registers each parcel you submit with the courier network;
- follows it and records each status the courier reports;
- sends a signed message to your own endpoint whenever the status changes to one you asked to be told about.
Status updates arrive when the courier scans the parcel and reports it. That timing belongs to the courier, not to us. A parcel moving overnight is often not scanned until the morning. We pass on what we are given, as soon as we are given it.
If your endpoint is unreachable, delivery is retried automatically, up to 6 attempts spread over roughly a day, and every attempt, successful or not, is visible on your Webhook deliveries screen, where you can also retry by hand.
5. Availability
The Service is intended to be available continuously. Occasional maintenance may interrupt it, and we give reasonable notice before planned work that requires downtime. We do not guarantee uninterrupted operation; the limits on this are set out in our Terms of Service.
6. Where it is available
ShypConnect is sold to businesses in India. Prices are in Indian Rupees and Indian GST is charged in addition. The couriers supported are principally Indian, though the tracking network reaches international carriers as well.
The Service can be used from anywhere with an internet connection.
7. Receipts and invoices
Every payment appears in your billing history inside the Service, with the base amount and the GST shown separately. A tax invoice is raised against the business name and GSTIN recorded on your account, so keeping those current is worth doing before your first payment rather than after.
8. If something has not arrived
If a payment has been taken and the Service has not become available to you, contact us with the payment reference and the email address on your account. We will resolve it or refund the payment in full under our Refunds & Cancellation Policy.
hello@owlsy.dev · +919083699555 · Monday to Friday, 10am to 6pm IST