This policy applies to every subscription and credit pack bought from ShypConnect through ShypConnect. It should be read with our Terms of Service.
The short version: you can cancel whenever you like and you will not be charged again; we do not refund the part of a period you have already paid for; and credits spent on parcels a courier never scanned come back to you automatically.
1. Cancelling a subscription
You can cancel at any time from the Subscription screen inside your account. No notice period, no phone call, no email required.
- Cancellation takes effect at the end of the billing period you have already paid for. It is never immediate, because the period is paid up and you are entitled to the rest of it.
- Until that date the Service continues exactly as before: your remaining credits are usable, parcels keep tracking and events keep being delivered.
- At the end of the period the subscription stops, no further charge is made, and unused plan credits lapse.
- We do not pro-rate. Cancelling on day 3 of a 30-day period does not produce a refund for the remaining 27.
You can resubscribe later. Your account, parcels and history remain in place.
2. Subscription refunds
Subscription fees are not refundable once a billing period has begun. The Service is delivered continuously through the period and the credits for it are granted at the start of it.
We do make refunds in these cases:
- Duplicate charge. If you were charged twice for the same period, the duplicate is refunded in full.
- A charge after cancellation. If a renewal was taken after you cancelled, it is refunded in full.
- A charge that does not match what you were shown. If the amount taken differs from the price displayed at checkout, we refund the difference.
- A prolonged failure on our side. If the Service is unavailable for an extended period because of a fault of ours, and you tell us, we will make it good, ordinarily by extending your period or crediting your account rather than by a cash refund.
3. Extra credit packs
Credit packs are one-off purchases, available once you have an active plan. They are delivered immediately: the credits are in your balance the moment payment succeeds.
- Because delivery is instant and the credits are usable at once, a credit pack is not refundable once the credits have been granted.
- If a payment succeeded but the credits did not appear in your balance, that is a fault and we will either grant the credits or refund the payment in full. Tell us and we will check the payment record.
- Purchased credits belong to the billing period they were bought in. They are used after your monthly allowance, and any left unused expire at the end of that period along with it.
4. Credits that come back automatically
Credits are not money and are not exchanged for money. But where a credit was spent on something that never became a tracked parcel, the Service returns it to your balance without you having to ask.
- A parcel no courier ever scanned. If 7 days pass after registration with no scan recorded, the credit is returned automatically. This covers the ordinary case of a mistyped tracking number: nothing was ever really tracked, so nothing should have been paid for.
- A parcel you delete before its first scan. Deleting it returns the credit and frees the tracking number to be registered again. It is the repair for entering the wrong courier, which cannot be edited afterwards.
- A registration the courier network rejected. The credit is only reserved until the registration is accepted. A rejection releases it and your balance never changes.
Once a parcel has been scanned by the courier, the Service has done what the credit paid for and the credit is not returned, whatever happens to the parcel afterwards.
5. Unused credits
- Unused credits are not refundable for money, on cancellation or at any other time.
- Plan credits expire at the end of the billing period they were granted for. They do not roll over.
- Purchased credits carry forward while the subscription is active, and lapse when it ends.
- Credits cannot be transferred to another account.
6. Failed renewal payments
A failed renewal does not close your account immediately. It is marked past due: you cannot register new parcels from that moment, but parcels already being tracked continue, and events continue to be delivered, for 7 days. Completing payment inside that window restores everything.
No charge is made for a period in which the Service was suspended for non-payment.
7. How to request a refund
Write to us with:
- the email address on your account;
- the payment identifier or the date and amount of the charge;
- what you believe went wrong.
Send it to hello@owlsy.dev. We acknowledge within one working day and decide within 7 working days. We will tell you the outcome and the reason for it either way.
Claims should be raised within 30 days of the charge. Later than that and the payment records we would need to check may no longer be available from the payment gateway.
8. How an approved refund is paid
- Refunds are made through Razorpay, to the original payment method. We cannot pay to a different card or account.
- Once approved, we initiate the refund within 3 working days.
- It then typically reaches you in 5 to 7 working days, depending on your bank or card issuer. That leg is outside our control.
- Refunds are made in Indian Rupees. Any GST charged is refunded in proportion.
- Bank charges, currency conversion differences and gateway fees deducted by your issuer are not reimbursed.
9. Disputes and chargebacks
Please raise a billing problem with us before starting a chargeback with your bank. We can almost always resolve it faster, and a chargeback locks the payment while the bank investigates, during which we may have to suspend the account it relates to.
10. Contact
ShypConnect, B-203, Shiv Dhrasti Residency, Umbhel, Surat, Gujarat 394325, India. Billing: hello@owlsy.dev. Phone: +919083699555, Monday to Friday, 10am to 6pm IST.